Terms Of Business

Here are our terms of business, for any further information please contact us.

About us

Primecover Insurance Services Limited of 21 Wood Street, Bolton, BL1 1EB is authorised and regulated by the Financial Conduct Authority (FCA). Our Registration Number is 451975. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies. We provide advice to customers upon a fair analysis of the insurance market with respect to this type of insurance. For certain classes of business, we may deal with a small number of insurers or a single specialist insurer. You will be informed if this applies. You can check these details on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
Your duty of disclosure

Your insurance is based upon the information provided to the insurance company.

Commercial customers – have a duty to provide complete and accurate information to us and your insurers, not only when taking out an insurance policy but also throughout the life of the policy and upon renewing the insurance. This information may be provided to us either written or verbal. Please note that failure to disclose material information to insurers could invalidate your insurance cover and could mean that part or all of a claim may not be paid.

Personal customers – (an individual who enters into a contract wholly or mainly for purposes unrelated to the individual’s trade, business or profession) have a duty to take reasonable care not to make a misrepresentation to the insurer. This duty carries through from inception of the policy and continues through the term and at each renewal.

Customer Service

We pride ourselves on our Customer Service, however should you require advice or assistance over and above our service levels a charge will be negotiated.

We may provide advice on your insurance needs, arrange cover to meet your demands and needs, assist with any alterations to the policy throughout the period of cover, provide renewal terms when available and assist with any claims on policies that we hold.

How to make a payment to Primecover

We require your payment prior to the inception of a new policy or the renewal date of any existing policy. Failure to provide a payment could leave you without insurance.

How to cancel

You may have a statutory right to cancel your policy within a short period. Please refer to your policy summary or your policy document for further details. If you cancel you may receive a refund of premium from the insurer. Insurers are also entitled to make an administrative charge. We may keep an amount that reflects the administrative costs of arranging and cancelling the policy.

If you wish to cancel outside this period you may not receive a refund of premium. We may also charge an amount that reflects the administrative costs of arranging and cancelling the policy.

We reserve the right to cancel any policies due to late or missed payments. We are also at liberty to charge 8% interest over current base rate for late payments and defaults together with any applicable fees to us or the insurer.

Please note that we only receive refunds from insurers once a month (at the end of each month), if you cancel after the cut off date your refund will not be issued until the following month. We must be in receipt of the refund from the insurer before we can make a payment to you by cheque.

Protecting your information

All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where the law requires us.

Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes.

Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually.

How to claim

Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01204 387501

Fees and charges

We reserve the right to make an administration charge of at least £50 against any new business, mid-term adjustments, cancellations, renewals or in respect of any other administrative duties that we are requested to carry out.

We also reserve the right to withhold the value of any commission deductions from any return premium owing to you, which arise from the cancellation of a policy.

You are entitled, at any time, to request further information regarding any commission which we may have received as a result of placing your insurance business or arranging Premium Finance.

Protecting your money

Prior to your premium being forwarded to the insurer, and for your protection, we hold your money as an agent of the insurer and your policy is treated as being paid for.


It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact us at the above address. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at http://www.financial-ombudsman.org.uk/

If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

Compensation arrangements

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the first claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or by visiting http://www.fscs.org.uk/

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